ORDER PROCESSING & SHIPPING POLICYORDER PROCESSING:
All orders need 48hrs to be processed & packaged.
COLLECT IN DARLING:
We will notify you via email once your order is ready for collection. Collections to be done within 48hrs of notification and within our trading hours.
COLLECT IN CAPE TOWN:
Orders typically ready 3 days after placed. We will notify you via email once your order is ready for collection. Orders to be collected within 48hrs of notification. Orders not collected within given window will be returned to Darling and can be shipped or collected at your expense. Please ensure to only collect box/boxes marked with your details from the depot.
SHIPPING VIA COURIER:
Standard shipping takes 3-5 business days. Outlying and out of province areas can take up to 7 business days. Express shipping available at additional costs on request. Please ensure to order in a timely manner if you need your order by a certain date. Please note courier is not operational on weekends or public holidays. Please ensure someone is present at given address to receive delivery. Once your order is with the courier company, we have no control of delivery day or time. Please contact courier company directly with any shipping queries.
SEND YOUR OWN COURIER:
Please allow 48hrs for order to be processed & packaged. You will be notified via email once your order is ready for collection. Please ensure to send us the necessary paperwork in advance or ensure the courier has the necessary paperwork. Please collect within 48hrs of receiving notification.